Terms & Conditions and Client Agreement
Effective Date: September 30, 2026
These Terms & Conditions and Client Agreement (“Agreement”) govern the purchase and use of admissions coaching, consulting, educational materials, and related services provided by CAA Admissions Lab LLC (“CAA Admissions Lab,” “we,” “us,” or “our”).
By purchasing a service, booking an appointment, submitting an intake form, accessing client materials, or otherwise using our services, you (“Client,” “you,” or “your”) acknowledge that you have read, understand, and agree to these Terms & Conditions.
1. Nature of Services
CAA Admissions Lab provides educational and admissions-coaching services for individuals interested in or applying to Certified Anesthesiologist Assistant (“CAA”) educational programs.
Services may include, but are not limited to:
Applicant assessments
Application strategy
CAA program-selection guidance
Personal statement coaching and feedback
CASAA application review
Résumé/CV review
Interview strategy
Mock interviews
Interview feedback
Applicant educational resources
General information regarding the CAA profession
Follow-up coaching and support
CAA Admissions Lab is an independent admissions-coaching business.
CAA Admissions Lab is not affiliated with, employed by, sponsored by, or endorsed by CASAA, AAAA, NCCAA, any college or university, any CAA educational program, or any admissions committee unless expressly stated otherwise.
2. No Guarantee of Admission
CAA Admissions Lab does not guarantee:
Admission to any CAA program
An invitation to interview
Placement on or removal from a waitlist
Acceptance after an interview
Scholarship or financial-aid awards
Any particular admissions decision or outcome
Admissions decisions are made solely by the applicable educational institutions and admissions committees.
Coaching is intended to help Clients become more informed, organized, prepared, and effective applicants. Individual admissions outcomes depend on numerous factors outside the control of CAA Admissions Lab.
Statements regarding an applicant's strengths, weaknesses, competitiveness, readiness, or opportunities for improvement represent coaching opinions only and should not be interpreted as predictions or guarantees of admission.
A Client is not entitled to a refund solely because the Client is not interviewed, admitted, waitlisted, or otherwise receives an unfavorable admissions outcome.
3. No Medical Advice or Medical Care
Although coaching may be provided by a practicing Certified Anesthesiologist Assistant and may include educational discussion about anesthesia, healthcare, operating-room practice, or the CAA profession, CAA Admissions Lab does not provide medical advice, diagnosis, treatment, or medical care.
Nothing provided through:
Coaching sessions
Mock interviews
Written materials
Emails or messages
Website content
Educational resources
Clinical examples
Discussions about anesthesia or healthcare
should be interpreted as individualized medical advice.
Use of CAA Admissions Lab does not create a clinician-patient relationship.
Clients should contact an appropriate licensed healthcare professional regarding personal medical questions or concerns.
Clients should not submit identifiable patient information, protected health information, or confidential clinical information to CAA Admissions Lab.
Clinical examples discussed during coaching are for educational or admissions-preparation purposes only.
4. Applicant Responsibility
The Client remains solely responsible for the accuracy, completeness, truthfulness, and submission of all application materials.
This includes, but is not limited to:
CASAA applications
Personal statements
Supplemental essays
Résumés and CVs
Academic records
Test scores
Shadowing hours
Healthcare experience
Volunteer activities
Research
Employment
Leadership activities
Interview responses
CAA Admissions Lab may provide recommendations, editing suggestions, feedback, and coaching, but the Client is responsible for deciding whether to implement those recommendations.
The Client is also responsible for reviewing and complying with the policies, deadlines, prerequisites, and requirements of each program to which the Client applies.
5. Academic Integrity and Applicant Authenticity
CAA Admissions Lab supports ethical admissions practices.
We will not:
Fabricate applicant experiences
Invent shadowing or clinical hours
Falsify academic information
Misrepresent accomplishments
Impersonate an applicant
Submit applications on behalf of a Client
Provide false information to an educational institution
Create deceptive interview responses
Ghostwrite an application in a manner that misrepresents the applicant's own experiences, thoughts, or abilities
Personal statement and essay services are intended to provide coaching, editing, organization, clarity, and feedback.
The final application must remain the Client's own work and accurately represent the Client.
CAA Admissions Lab reserves the right to discontinue services if a Client requests assistance with dishonesty, falsification, plagiarism, or other unethical conduct.
6. Program Information and Requirements
CAA educational-program requirements can change.
CAA Admissions Lab makes reasonable efforts to provide accurate information but does not guarantee that information concerning:
Prerequisites
Application deadlines
GRE or MCAT requirements
Shadowing requirements
Application fees
Program policies
Accreditation
Tuition
Program locations
Admissions procedures
will remain current.
Clients are responsible for verifying all program-specific information directly with the relevant educational institution and official application resources before making application decisions.
7. Payment
Payment is required according to the terms displayed when the service is purchased or booked.
Unless otherwise stated, payment must be completed before the scheduled appointment or before individualized work begins.
Payments may be processed through third-party providers such as Acuity Scheduling, Squarespace, Stripe, PayPal, or other payment processors.
Those providers may have separate terms and privacy policies that also apply to transactions processed through their platforms.
8. Appointment Cancellation and Rescheduling Policy
CAA Admissions Lab reserves time specifically for each Client.
Cancellations or Rescheduling With At Least 48 Hours' Notice despite what the scheduling parameters allow.
A Client may cancel or request to reschedule a scheduled live appointment by providing at least 48 hours' notice before the scheduled appointment time.
For a standalone appointment that has not otherwise involved individualized preparatory work, the Client may request:
A rescheduled appointment; or
A refund of the eligible appointment fee.
Cancellations With Less Than 48 Hours' Notice
Appointments canceled with fewer than 48 hours' notice are generally non-refundable.
CAA Admissions Lab may, at its discretion, permit the Client to reschedule the appointment.
Repeated late cancellations may result in forfeiture of the appointment.
No-Shows
Failure to attend a scheduled appointment without prior notice is considered a no-show.
No-show appointments are non-refundable and may be considered used or completed for purposes of a coaching package.
Any decision to allow a no-show appointment to be rescheduled is at the discretion of CAA Admissions Lab.
Late Arrival
If a Client arrives late, the appointment may still end at the originally scheduled time so that subsequent appointments are not affected.
CAA Admissions Lab is not obligated to extend a session due to Client lateness.
9. Refund Policy
Because CAA Admissions Lab provides individualized professional services, preparation, document review, and digital educational materials, refunds depend on how much of the purchased service has already been provided.
Standalone Appointments
A standalone appointment may generally be refunded if:
Cancellation occurs at least 48 hours before the scheduled appointment; and
CAA Admissions Lab has not already completed substantial individualized work associated with the service.
If individualized preparation, document review, editing, or other work has already been performed, any refund may be reduced to account for the reasonable value of the work already completed.
Document Review and Personal Statement Services
Once CAA Admissions Lab has begun substantive review or editing of a personal statement, application, résumé, CASAA materials, or other Client documents, fees attributable to that completed work are non-refundable.
A Client's decision not to use the feedback provided does not create a right to a refund.
Coaching Packages
For multi-session coaching packages, refunds will not be provided for services that have already been completed.
If a Client requests cancellation of a package before all services have been completed, any refund that may be approved will be calculated based on:
Services already provided
Individualized preparation already performed
Documents already reviewed
Coaching sessions already completed
Digital materials or resources already delivered
CAA Admissions Lab may deduct the regular standalone value of services already provided before calculating any remaining refund.
Once substantial individualized work under a package has begun, remaining package fees may be non-refundable except where otherwise required by law.
Digital Resources
Downloaded or delivered digital resources, templates, guides, interview-question banks, checklists, worksheets, and similar materials are generally non-refundable after delivery or access has been provided.
Admissions Outcomes
Refunds are not provided because a Client:
Does not receive an interview
Is denied admission
Is waitlisted
Receives an unfavorable interview result
Does not achieve a desired standardized-test score
Changes their decision about pursuing the CAA profession
Decides not to apply after services have already been provided
Nothing in this Refund Policy limits any rights a Client may have under applicable law.
10. Cancellation by CAA Admissions Lab
CAA Admissions Lab may occasionally need to reschedule an appointment due to illness, emergency, scheduling conflict, or other circumstances.
If we cancel an appointment, the Client will be offered:
A reasonable opportunity to reschedule; or
A refund or appropriate credit for the affected service if rescheduling is not reasonably possible.
CAA Admissions Lab may also terminate a Client relationship for inappropriate conduct, harassment, dishonesty, abusive communication, violation of these Terms, or requests for unethical admissions assistance.
Refunds in such situations will depend on the amount of service already provided and applicable law.
11. Coaching Packages and Unused Sessions
Clients are responsible for scheduling and using package appointments within any eligibility period stated when the package is purchased.
Unused sessions do not automatically convert to cash refunds.
Package appointments may not be transferred to another individual without prior written approval from CAA Admissions Lab.
Sessions included in a package have no separate cash value except as may be necessary when calculating an approved refund.
12. Client Materials and Confidentiality
CAA Admissions Lab may receive information including:
Academic records
Résumés
Personal statements
Application materials
Test scores
Employment history
Applicant notes
Coaching-session notes
CAA Admissions Lab will use Client materials for the purpose of providing the purchased services and will handle them in accordance with its Privacy Policy.
CAA Admissions Lab will not intentionally publish a Client's identifiable application materials, essays, testimonial, or personal information without permission, except where disclosure is required by law.
Clients should avoid submitting unnecessary sensitive personal information.
In particular, Clients should not provide:
Social Security numbers
Bank-account information
Patient names
Medical-record numbers
Identifiable patient information
Protected health information
13. Educational Materials and Intellectual Property
Materials created or distributed by CAA Admissions Lab, including but not limited to:
Interview guides
Question banks
Rubrics
Checklists
Worksheets
Templates
Applicant guides
Presentations
Videos
Written educational materials
are owned by CAA Admissions Lab unless otherwise stated.
Purchasing a service grants the Client a limited license to use these materials for the Client's personal admissions preparation.
Clients may not:
Resell materials
Post materials publicly
Upload materials to shared databases
Distribute materials to other applicants
Reproduce materials commercially
Represent CAA Admissions Lab materials as their own
without prior written permission.
14. Communication and Response Times
CAA Admissions Lab may communicate with Clients through email, scheduling software, video conferencing, or other approved platforms.
Follow-up communication included in a service or package does not constitute unlimited on-demand access.
Unless otherwise stated, Clients should allow a reasonable period for responses and document reviews.
Specific turnaround times may vary based on workload, application season, and the service purchased.
Clients are responsible for planning ahead and should not assume that last-minute documents or interview requests can be accommodated.
15. Technology
Coaching sessions may occur through video-conferencing services or other online platforms.
CAA Admissions Lab is not responsible for interruptions caused by:
Internet failures
Third-party platform outages
Client hardware or software problems
Power failures
Other technology issues outside our reasonable control
If a significant technical issue prevents a scheduled session from reasonably occurring, CAA Admissions Lab may reschedule the session.
16. Testimonials
CAA Admissions Lab will not publicly use a Client's name, image, testimonial, admissions result, or identifying information for advertising without appropriate permission.
Permission to use a testimonial may be requested separately and is not required as a condition of receiving coaching services.
17. Limitation of Liability
To the fullest extent permitted by applicable law, CAA Admissions Lab will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of coaching services or educational materials.
CAA Admissions Lab is not responsible for decisions made by admissions committees, universities, CASAA, testing organizations, or other third parties.
In no event will CAA Admissions Lab's total liability arising from a particular purchased service exceed the amount actually paid by the Client to CAA Admissions Lab for that service, except where applicable law requires otherwise.
18. Third-Party Websites and Services
CAA Admissions Lab may reference or link to websites operated by universities, CASAA, professional organizations, testing organizations, scheduling providers, payment processors, or other third parties.
CAA Admissions Lab does not control these organizations and is not responsible for their content, availability, policies, or actions.
19. Changes to These Terms
CAA Admissions Lab may update these Terms & Conditions from time to time.
The version applicable to a purchased service will generally be the version in effect when the Client completes the purchase, except where a change is required by law or mutually agreed upon.
The current version will be posted on the CAA Admissions Lab website with an updated effective date.
20. Governing Law
This Agreement will be governed by the laws of the state in which CAA Admissions Lab LLC is organized, except where applicable consumer-protection law requires otherwise.
Before publishing, replace this paragraph with your attorney's preferred Michigan governing-law and venue provision if CAA Admissions Lab LLC is organized in Michigan.
21. Severability
If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
22. Entire Agreement
These Terms & Conditions, together with the applicable service description, Privacy Policy, and any written package-specific terms provided at purchase, constitute the agreement between CAA Admissions Lab and the Client regarding the purchased services.
23. Contact
Questions about these Terms & Conditions may be directed to:
CAA Admissions Lab LLC
Email: mason@caaadmissionslab.com
Website: caaadmissionslab.com
Client Acknowledgment
By purchasing or booking services with CAA Admissions Lab, I acknowledge that:
I have read and agree to the CAA Admissions Lab Terms & Conditions.
I understand the cancellation and refund policies.
I understand that admissions coaching does not guarantee admission, an interview, or any particular admissions result.
I understand that CAA Admissions Lab provides educational and admissions-coaching services and does not provide medical advice or medical care.
I understand that I remain responsible for the truthfulness and accuracy of my application.
I understand that CAA Admissions Lab does not ghostwrite applications or assist with falsifying applicant information.