CAA Admissions Lab

Privacy Policy

Effective Date: September 30, 2026

CAA Admissions Lab LLC (“CAA Admissions Lab,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, schedule an appointment, purchase a coaching service, complete an intake form, communicate with us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with CAA Admissions Lab.

Information You Provide Directly

You may provide information including:

  • Name

  • Email address

  • Telephone number

  • College or university

  • Degree or major

  • Graduation date

  • Application cycle

  • Overall GPA

  • Science GPA

  • GRE or MCAT scores

  • Prerequisite coursework

  • Healthcare experience

  • Employment experience

  • Shadowing experience

  • Volunteer experience

  • Leadership experience

  • Research experience

  • Programs you are considering

  • Interview dates

  • Previous application history

  • Personal statements

  • Résumés or CVs

  • Unofficial transcripts

  • Application materials

  • Questions submitted through forms

  • Information provided during coaching sessions

  • Other information you voluntarily provide

We ask Clients to provide only information reasonably necessary for admissions coaching.

2. Applicant Documents

Depending on the service purchased, Clients may voluntarily provide documents such as:

  • Résumés or CVs

  • Personal statements

  • Supplemental essays

  • Unofficial transcripts

  • Application drafts

  • CASAA application materials

  • Program lists

  • Interview-preparation materials

These documents are used for the purpose of providing admissions coaching, editing feedback, applicant assessments, and related services.

CAA Admissions Lab does not intentionally publish or distribute identifiable Client application materials without permission.

3. Information We Do Not Want You to Submit

CAA Admissions Lab is an admissions-coaching business and is not providing healthcare or medical treatment.

Do not submit unnecessary highly sensitive information, including:

  • Social Security numbers

  • Bank account numbers

  • Full credit card numbers

  • Account passwords

  • Medical-record numbers

  • Patient names

  • Patient dates of birth

  • Identifiable patient photographs

  • Protected health information

  • Confidential employer or hospital information

  • Any other information identifying an individual patient

Clients discussing clinical or anesthesia experiences should remove patient-identifying information.

CAA Admissions Lab does not request or require protected health information as part of its admissions-coaching services.

4. Scheduling Information

When you schedule an appointment through our scheduling system, we may collect information including:

  • Name

  • Email address

  • Telephone number

  • Appointment type

  • Appointment date and time

  • Time zone

  • Answers to scheduling or intake questions

  • Payment status

  • Package or service purchased

  • Appointment history

  • Cancellation and rescheduling information

CAA Admissions Lab currently uses Acuity Scheduling / Squarespace Scheduling to provide online scheduling services.

Information submitted through Acuity may also be processed by Squarespace according to its own privacy practices.

5. Payment Information

Payments may be processed by third-party payment providers such as Stripe or other payment processors integrated with our website or scheduling system.

CAA Admissions Lab generally does not directly receive or store your complete payment-card number.

Payment providers may collect information including:

  • Name

  • Billing address

  • Card information

  • Transaction amount

  • Payment date

  • Payment method

  • Fraud-prevention information

Payment information is handled according to the privacy and security practices of the applicable payment processor.

We may retain transaction records necessary for accounting, tax, refund, dispute, and business-record purposes.

6. Website and Usage Information

When you visit our website, certain information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Approximate geographic region

  • Date and time of visits

  • Referring website

  • Links clicked

  • Website interactions

  • Session and performance information

We may use this information to understand how visitors use the website, improve the website, troubleshoot problems, measure performance, and protect against fraud or misuse.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that may help websites function properly, remember preferences, understand website usage, and improve performance.

Cookies used on our website may include:

Necessary Cookies

These cookies help provide essential website functionality, such as:

  • Website security

  • Scheduling

  • Form functionality

  • Session management

  • Remembering preferences

Analytics and Performance Cookies

These cookies may help us understand:

  • Which pages visitors view

  • How visitors navigate the website

  • How long visitors remain on certain pages

  • Website traffic patterns

  • Website performance

Third-Party Cookies

Services integrated into our website, such as scheduling, analytics, video conferencing, or payment services, may use their own cookies or similar technologies.

Where required, visitors may be offered options to accept, reject, or manage non-essential cookies.

Your browser may also allow you to block or delete cookies.

Disabling certain cookies may affect website functionality.

8. How We Use Your Information

CAA Admissions Lab may use personal information to:

  • Provide admissions-coaching services

  • Schedule appointments

  • Process payments

  • Conduct applicant assessments

  • Review application materials

  • Provide personal-statement feedback

  • Provide interview preparation

  • Conduct mock interviews

  • Develop personalized application strategies

  • Communicate with Clients

  • Respond to inquiries

  • Send appointment confirmations and reminders

  • Send service-related communications

  • Provide purchased materials

  • Maintain Client records

  • Improve our services

  • Improve our website

  • Prevent fraud or misuse

  • Process cancellations or refunds

  • Maintain financial and tax records

  • Resolve disputes

  • Enforce our Terms & Conditions

  • Comply with applicable laws and legal obligations

We do not use applicant information to make admissions decisions on behalf of universities or admissions committees.

9. Email Communications

We may send emails related to:

  • Appointment confirmations

  • Appointment reminders

  • Coaching services

  • Document reviews

  • Client follow-up

  • Changes to appointments

  • Purchases

  • Account or service information

  • Important policy updates

These transactional or service-related communications may be necessary to provide the services you purchased.

If CAA Admissions Lab offers optional marketing emails, newsletters, educational updates, or promotional communications, you may unsubscribe from those communications using the unsubscribe link provided or by contacting us.

Unsubscribing from marketing emails will not prevent necessary service-related communications.

10. How We Share Information

CAA Admissions Lab does not sell Client application materials or personal information as a business model.

We may disclose information to third-party service providers when reasonably necessary to operate our business.

These providers may include:

  • Squarespace

  • Acuity Scheduling / Squarespace Scheduling

  • Payment processors such as Stripe

  • Email providers

  • Video-conferencing platforms

  • Cloud-storage providers

  • Website analytics providers

  • Accounting or bookkeeping services

  • Professional advisors

  • Technology and cybersecurity providers

These companies may process information according to their own privacy policies and agreements with us.

We seek to disclose only information reasonably necessary for the relevant service.

11. Legal Disclosures

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law

  • Respond to a subpoena, court order, or other lawful process

  • Respond to authorized governmental requests

  • Protect the rights or property of CAA Admissions Lab

  • Protect Clients or other individuals

  • Investigate suspected fraud or misconduct

  • Enforce our Terms & Conditions

  • Establish, exercise, or defend legal claims

12. Business Transfers

If CAA Admissions Lab is involved in a merger, sale, reorganization, acquisition, financing transaction, or transfer of substantially all or part of the business, Client information may be transferred as part of that transaction where permitted by law.

Any successor organization would remain subject to applicable privacy obligations regarding the transferred information.

13. Data Retention

CAA Admissions Lab retains personal information only for as long as reasonably necessary for purposes including:

  • Providing purchased services

  • Maintaining Client records

  • Responding to Client requests

  • Handling refunds or disputes

  • Maintaining financial records

  • Complying with tax obligations

  • Protecting legal rights

  • Complying with applicable law

Different categories of information may be retained for different periods.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

Clients may contact us regarding deletion of information as described below.

Some records may need to be retained even after a deletion request when required for legal, tax, accounting, fraud-prevention, dispute, or contractual purposes.

14. Security

CAA Admissions Lab takes reasonable administrative, technical, and organizational steps intended to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Unauthorized disclosure

  • Alteration

  • Destruction

However, no website, email system, cloud service, or internet transmission can be guaranteed to be completely secure.

Clients should use care when transmitting information electronically and should not provide sensitive information that is unnecessary for the coaching service.

15. Video Coaching Sessions

Coaching may take place using third-party video-conferencing platforms.

Unless clearly disclosed and agreed to beforehand, CAA Admissions Lab does not routinely record coaching sessions.

If we wish to record a session for any reason, we will request appropriate permission before recording.

Clients may not record, redistribute, publish, or commercially use coaching sessions without permission from CAA Admissions Lab.

16. Testimonials and Admissions Results

CAA Admissions Lab may occasionally ask Clients whether they are willing to provide:

  • Testimonials

  • Reviews

  • Feedback

  • Admissions outcomes

  • Interview outcomes

  • Success stories

Providing this information is voluntary.

We will not intentionally publish a Client's name, photograph, identifying information, testimonial, application information, or admissions result for advertising purposes without appropriate permission.

Declining to provide a testimonial will not affect the Client's access to services.

17. Children's Privacy

CAA Admissions Lab is primarily designed for individuals preparing for graduate-level CAA education and is not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13.

If we learn that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

18. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information.

These rights may include the ability to request:

  • Access to personal information we maintain about you

  • Correction of inaccurate information

  • Deletion of certain personal information

  • A copy of certain information

  • Information about how your data is used

  • Information about categories of third parties receiving your information

  • Withdrawal of certain consent

  • Opt-out from certain uses of personal information where applicable

Privacy rights vary by jurisdiction and may be subject to exceptions.

To submit a privacy request, contact:

[BUSINESS EMAIL ADDRESS]

We may need to verify your identity before processing certain requests.

We will respond according to applicable legal requirements.

19. Sale or Sharing of Personal Information

CAA Admissions Lab does not sell personal information for monetary consideration as part of its ordinary business operations.

If our use of advertising, analytics, cookies, or other technologies creates a legal right to opt out of a form of “sale,” “sharing,” targeted advertising, or similar processing under applicable privacy law, we will provide the required mechanism when applicable.

20. Global Privacy Control and Browser Preferences

Certain browsers or devices may send privacy preference signals, including Global Privacy Control signals.

Where applicable law requires recognition of such signals and our website technology supports them, we will process those signals as legally required.

Visitors may also manage cookies through available cookie controls and browser settings.

21. Third-Party Websites

Our website may contain links to:

  • Universities

  • CAA programs

  • CASAA

  • Professional organizations

  • Scheduling platforms

  • Payment providers

  • Educational resources

  • Other third-party websites

CAA Admissions Lab does not control these third-party websites.

Their collection and use of information are governed by their own privacy policies.

We encourage visitors to review the privacy practices of third-party services before providing personal information.

22. International Visitors

CAA Admissions Lab is based in the United States.

If you access our services from outside the United States, your information may be transferred to, processed in, or stored in the United States or other countries where our service providers operate.

Data-protection laws in those locations may differ from the laws of your jurisdiction.

Where legally required, appropriate protections will be used for international data transfers.

23. No Medical Records or Patient Information

CAA Admissions Lab provides admissions coaching and educational services and does not operate as a healthcare provider through this website.

You should not use our website, forms, email, or coaching systems to submit identifiable patient information.

Discussions about clinical experience should be appropriately de-identified.

Nothing in this Privacy Policy should be interpreted as establishing a clinician-patient relationship.

24. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our business

  • Changes to our technology

  • New services

  • Changes to third-party providers

  • Changes in applicable law

  • Changes in our data practices

When we make changes, we will update the Effective Date shown at the beginning of the Privacy Policy.

Material changes may also be communicated through the website or other reasonable means when appropriate.

25. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information associated with you, contact:

CAA Admissions Lab LLC

Email: mason@caaadmissionslab.com

Website: caaadmissionslab.com